Support

In an ideal world. Sugar Casino would love to allow anyone above legal age to become a member, but unfortunately, due to different legislations, some countries have legal restrictions which are out of our control. Before opening an account, we suggest you check our full list of prohibited countries in Terms & Conditions page.

Click on the “Register” button on the Sugar Casino homepage and follow the instructions.

You can either click on the "forgot password" button near the login button or contact our Sugar Casino support via live chat or email at support@hd.sugarcasino.com to have your password recovered or reset.

Privacy Protection is a top priority at Sugar Casino and we declare to always keep our players’ privacy protected, ensuring all the information is protected with multiple different safety procedures. These include SSL-digital encryption, latest firewall technology and continuous database monitoring. Click here to read all the details about Sugar Casino’s Privacy Policy.

Once you have created and verified your Sugar Casino account, you are ready to make your first deposit.

Visit our Banking page, choose your preferred depositing method and proceed to deposit by following the displayed instructions.

Sugar Casino offers a vast range of depositing methods from different service providers. You can see the full list of available method from our Banking page and, when clicking on Cashier, you'll find the list of option available for your country legislation.

Log into your Sugar Casino account, click on Cashier, choose your preferred withdrawal method and add the amount you want to cash out! 

The withdrawal processing time depends on the chosen withdrawal method. The approximate time is from instant to 3 business days. However there are times that due to confirmation processes, processing might take slightly longer.

There are various reasons for a failed withdrawal. The most common reasons are:

  • trying to withdraw an amount which is lower than the minimum withdrawal amount
  • you might have funds which are attached to wagering/play-through requirements and therefore cannot be withdrawn

If the problem persists or you need further assistance, kindly contact our Customer Support via live chat or email: support@hd.sugarcasino.com.

Our current available bonuses are:

  • Welcome Bonuses
  • Reload Bonuses
  • Cashback Bonus
  • Free Spins

As well as special bonuses/promotions with cool prizes! Check our Promotion page for details of our available bonuses/promotions

We offer a Welcome Bonus devided in three parts. So first you can take advantage of part 1 and then of part 2 and 3.

Log into your Sugar Casino account, click on ‘Cashier’, choose your preferred payment method, enter your decided deposit amount and choose the bonus you want to claim.

Wagering/play-through requirement is the number of times you need to play your balance, until your bonus and any potential additional winnings derived using bonus money, can be withdrawn.

Check our Terms & Conditions for more information regarding each promotion's wagering requirements.

Sugar Casino offers a vast range of casino game like classic virtual and live dealer table/card games, video poker and video slots from the leading game providers: Net Ent, Microgaming, Oryx, 1x2 Gaming ...

Yes, Sugar Casino offers many different jackpot games from different game providers. You can easily find the Jackpot Games by clicking on ‘Jackpot’ on the games menu on Sugar Casino’s homepage.

Yes, Most of the games available on Sugar Casino are also accessible on mobiles and tablets.

NEWS:

No games are available in this criteria. Play some games or add to favourites!