SUGAR CASINO TERMS AND CONDITIONS

GENERAL TERMS & CONDITIONS

 

Introduction

Sugar Casino is operated by Gammix Limited, a company incorporated under the laws of Malta with registration number C68405 and registered address at Suite 3, 64/1, Agiton Building, St. Anthony Street, San Gwann, Malta. Gammix Limited is licensed and regulated in virtue of a Class 1 licence numbered MGA/CL1/1081/2015 issued by the Malta Gaming Authority.

The Casino games, Microgaming, Betsoft, GameArt, Oryx, 1x2 Gaming, Evolution, Intervision, Isoftbet, HollywoodTV and Pragmatic Games, are provided by Gammix STS B.V. registered at Dr. Hugenholtzweg Z/N, Curacao under the licence No. 1668/JAZ issued to Curacao eGaming, authorised and regulated by the Government of Curacao.

SugarCasino reserves the rights to change the terms & conditions at any time without prior notice.

Terms & Conditions are in effect as soon as they are published on this page, but will never retroactively affect the bonus promotions. However, it is the player’s responsibility to check the terms & conditions regularly and prior to claiming any bonuses and making any bets in SugarCasino.

 

Accounts

Players from the below countries cannot register an account with SugarCasino: United States of America, Us Minor Outlying Islands, US Virgin Islands, Greece, United Kingdom, Ivory Coast, Netherlands, Slovenia & Hungary

Players from Italy are not allowed to play any Net Entertainment games.

Only one account per person is allowed (one name, one account, one IP address, one creditcard), if individual has more than one account this is called ”multi-accounting” which is highly forbidden and if recognised all those accounts involved will be blocked immediately.

In case it is noted that there are similar accounts, any funds on the player’s accounts will be frozen.

Furthermore, the customer accounts may be closed by Sugar at its own discretion.

In order to use the games and services provided by Sugar Casino a person has to register and personally open a player’s account. Only one account is allowed per person.

Multiple accounts that are linked by the same device, email address, household, IP-address or credit card are not allowed. In case it is noted that there are similar accounts, any funds on the player’s accounts will be frozen.

A person applying to become an account holder promises and guarantees that he/she is not under eighteen (18) years.

A person applying to become an account holder also promises and guarantees:

o that he/she is a real person and not a legal person

o that he/she is not resident in any of the countries listed above.

o that he/she is not restricted by limited legal capacity;

o that he/she does not act on behalf of any other party;

o that he/she is not classified as a game addict and/or accompanies (either voluntarily or inadvertently) in any registry or any discontinued player database;

o not to deposit money arising from criminal and/or other unlawful activities;

o not to deposit money via a card that the account holder is not authorized to use and/or use a card in a jurisdiction where gambling is prohibited;

o not to perform criminal activity in which a Sugar Casino account is directly or indirectly involved;

Sugar Casino reserves the right to close accounts and seize all access to accounts in case of violation of General Terms and Conditions or suspected breach.

Sugar Casino may request documents to certify cardholder's identity and/or permission to use a specific card and/or other facts and information provided by the cardholder before executing deposits and/or withdrawals. This can cause minor delays.

Deposits by card may, from time to time, be partially and/or completely denied in accordance with certain security systems managed in cooperation with a Payment System Provider and/or a Financial Institution. Such security measures may deny Cards that are legitimate, but may despite this not be possible to use at any time. The staff at Sugar Casino do not control the mentioned system, nor will they have information about the reasons why deposits are denied.

A person applying for an account at Sugar Casino promises and guarantees that all information provided in his/her application is truthful and accurate. If not, Sugar Casino will not register the person and in those cases where an account has already been created Sugar Casino will block the account.

A violation of the verification process is a violation of Sugar Casino´s Terms & Conditions. As well as providing false information, forged information or deliberately retrieving information about identity and security. A violation of Terms & Conditions may mean that Sugar Casino closes the membership account and seizes the assets available on the account. In some cases, payments may be interrupted and funds will not be refunded to the customer.

Sugar Casino reserves the right, at its sole discretion and at any time:

o Refuse to open an account and / or to close an existing account

o Refuse to accept deposits on accounts

o Request documents to certify identity or other data to investigate accounts and, in such cases, freeze / close accounts completely in the meantime

o transfer and / or grant, without prior notice, data relating to an account holder to any legal person in any country provided that Sugar Casino ensures that said data is always transferred and handled in accordance with applicable legislation, data protection laws and / or the like.

o hold and manage funds belonging to an account holder in accordance with generally accepted cash management guidelines for such funds; This may include a Financial institution and / or a Payment Solutions Provider that is entrusted to hold funds in the member's name.

o consider funds forfeited and / or confiscate funds available on a Sugar Casino account and / or refuse to settle a claim in the event of, directly or indirectly:

           (1) Terms & Conditions have been violated and / or

           (2) Other unauthorized activities have taken place

o terminate and / or cancel a member's participation in games, activities, competitions or other services if Sugar Casino is of the opinion that there is legitimate concern that an account is, has been, or may be used for illegal, fraudulent or dishonest activity or if concern about the player´s game habits, health or financial situation is suspected.

o revoke and / or cancel account holder's participation in the Services and / or confiscate funds available on their Sugar Casino account if the account holder is found cheating or if it is determined that the account holder has used or deployed a system (including machines, robots, computers, software or any other automated system) for the purpose of tricking or capable of tricking the client application and / or the software.

 

Player Inactivity

If an account is left inactive for 60 days, a €5 per month inactivity fee will be charged to the account for administration purposes. If due to this fee the player’s real money balance is reduced to zero, the account will be frozen untill the player contact our support.

 

Responsible gaming

All requested deposit limits will be monitored by support and handled manually. Once the player reaches the desired limit, further depositing will be blocked. Support cannot prevent the player from making a single deposit that exceeds the desired deposit limit.

Sugar Casino is not responsible for whether the deposit limit is exceeded by players in the event that the handling of the limit has not been managed by the support.

A player may close his player’s account by sending such a request to our customer support team. The customer support team will then finalize the closing of the player’s account. The player will be able to open his/her account again by sending a request to the customer support team. SugarCasino will open the Player’s Account again seven days after SugarCasino has received such request.

 

Account verification

All accounts may need to be verified for age verification, fraud prevention, payment processing, promotion restrictions, account closure, etc.

In order to withdraw you must submit copies of all the following personal documents:

o Copy of a personal identification document (ID, driver’s license, or passport)

o Copy of a utility bill (gas, electric, water, telephone – must not be older than 2 months) with name and address as registered in player’s casino account

o Copy of front and back of the signed credit card(s) used for depositing

o In some cases, even bank statements are needed

Please send copies of your personal documents to Sugar Casino´s support via mail or Live Chat.

 

Withdrawals

Minimum withdrawal amount is 30 € or equal amount in other currency, unless explicitly stated otherwise in Terms & Conditions of the specific promotion.

The minimum withdrawal amount processed via Wire Transfer is €500 or equal in other amount. For transactions within EU the minimum withdrawal amount processed with Wire Transfer is €30 or equal in other amount. Exceptions can be made to players with a higher VIP status.

All deposits must be wagered at least once before to be able to withdraw any balance.

If a player wish to withdraw founds that he/she has deposited but not played through on any game or service prodided on the site, SugarCasino reserves the right to deny the transaction and if froud or money laundry is suspected SugarCasino reserves the right to hold the founds on the accound.

Successful withdrawals will be paid back to the player’s original method of deposit. If the deposit method account does not support a refund, or if the refund is not possible for whatever reason, withdrawals will be paid to the player via any payment method used by a player to deposit in Sugar Casino in the past.

In special cases, usually to prevent money laundering, the cashier will reserve the right to pay the player’s withdrawal via any method even if the player requested otherwise. Withdrawal requests to credit cards which are not refundable will be either issued to an e-wallet of player’s choice or via Wire Transfer or Bank Draft. In this case all processing fees are player’s responsibility.

All winnings below €10.000 or equal in other currencys have a limit per withdrawal that is maximum €3.000 or equal in other currency per day. If the player wins €10,000 or equal in other currency or more, Sugar Casino reserves the right to divide the payout into installments of €5,000 or equal in other currency per month.

If withdrawal is limited (for example if you win with a Free Signup Bonus), any balance over the maximum allowed amount will be removed from the player’s account after the withdrawal is requested.

Should a player do more than 30 withdrawals in one month an administrative fee will be taken. The fee is 2% of the withdrawn amount but not less than 5€. The fee will be taken from all withdrawals from withdrawal number 31 and more until the months end.

Should a player attempt to withdraw before wagering has been completed, the bonus and any potential winnings derived from the bonus will be forfeited.

Sugar Casino reserves the right to refuse or withhold any bonus amounts or winnings if the player’s deposited funds were cancelled or denied by the payment service.

Sugar Casino finance department may take up to two 48 hours during business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed.

 

SMS / E-mail 

SMS and email messages are only available to members at Sugar Casino. These are sent automatically by certain systems or in conjunction with campaigns.

In the event that information or text in messages by email, sms or other forms is incorrect, the information that may be found on the Website or in the Terms & Conditions, or in the rules stated by Sugar Casino for the campaign in question, is the correct.

Sugar Casino does not accept and take no responsibility whatsoever if there is any error in the content of the messages or if a member would not receive text message(s).

Some messages are only sent to certain group of members. In this case, the offer only applies to the group determined by Sugar Casino.

Some offers are only available for those members who has fulfilled  the requirements set by Sugar Casino for the specific offer / promotion.

 

BONUS TERMS AND CONDITIONS

 

Bonus play-through requirements

Since bonuses are essentially free money on your account, certain rules are imposed to avoid instant or near instant withdrawals. These rules are called “play-through”, “wagering requirement” or “rollover”. The number accompanying these terms informs you how much money a player needs to place in bets before he/she can successfully cash out the winnings made by playing with the bonus.

Different games or game types contribute differently towards the play-through requirements, depending on the promotion. The games’ contribution is specified in the particular promotion’s Terms and Conditions. 

Note that all bets placed on any kind of doubling or gamble feature (for example in Slots and Video Poker games) and all low-risk bets (for example betting on even and odd numbers at the same time in Roulette games) do not count towards fulfilling the wagering requirements.

As long as received bonus(es) are still active, bonus terms and conditions apply to the whole gaming account, including any funds waiting for withdrawal, but not limited to.

Bonus is active while bonus wagering requirements haven't been met

 

Genaral Bonus Terms & Conditions

Deposits made with Skrill or Neteller does not qualify for deposit bonuses.

Each promotion has its own terms and conditions which are published on the Sugar Casino promotions page under each promotion descriptive text. If there can´t be found any Terms & Conditions under the promotion General Bonus Terms & Conditions apply.

By participating in the promotions and/or accepting to receive the bonus/es offered by Sugar Casino, the player automatically declares to also accept the terms and conditions for that particular promotion/bonus as well as the general promotions/bonus terms and conditions which are listed here under.

In the event that a player does not understand how the promotion works, if he is eligible to participate, or does not understand the terms and conditions, the player can contact a member of Sugar Casino’s Customer Support via email or live chat for a more detailed explanation.

In case of any dispute, the decision taken by Sugar Casino’s management is final.

Sugar Casino also reserves the right to amend, add or remove any of the bonus/promotional details and terms and conditions and in case of any changes, the date of the last updated version will be published at the bottom of these terms and conditions.

Players are kindly requested to regularly check the bonus terms and conditions for any amendments/updates.

In case of any differences in the terms and conditions between the English version and the other languages displayed on the Sugar Casino website, the English language version will always prevail.

Only one bonus per promotional offer is allowed per player, account, address, computer and IP address. Sugar Casino reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account.

When accepting a deposit bonus, the players deposited amount and bonus amount are placed into a “bonus balance”.

Players also have the right to choose not to receive bonuses.  Players need to contact Customer Support before any bets are placed and wagering started in order to remove the current bonus and disable all future bonuses.

Unless otherwise stated, the minimum deposit required in order to receive any bonus is 20€ or equivalent in another currency.

Unless otherwise stated, classic deposit/reload bonuses (except Welcome Package) are subject to a wagering requirement of thirtyfive times (x35) the sum bonus and deposit before the funds can be withdrawn.

Maximum bet is 4€ during an active Bonus on a players account. In case that this is breached the bonus and any potential winnings derived from the bonus will be forfeited.

All match bonus of 100% or higher are subject to a thirtyfive times (x35) the bonus amount wagering requirement, unless otherwise stated and the bonus amount is not cashable.

If a withdrawal is attempted before wagering requirements have been met, the bonus balance including any winnings derived from the bonus balance will be forfeited

When a player receives a bonus and starts playing, he will first start playing using his real money balance, followed by the bonus money balance.

If a player loses his entire deposit and its associated bonus prior to reaching wagering requirements, any remaining wagering requirements will be waived.

Once wagering has been completed, the bonus amount and any winnings earned using the bonus balance will become real money and will be transferred to the player’s main account balance (unless otherwise stated in the special promotions below).

With regards to reload bonuses, players are only eligible for them if they do not have a pending/withdrawal.

All match bonus offered for 100% or more have a minimum cash in amount allowed of total of deposit + bonus. There is no upper limit for withdrawals. For instance, if a player deposit 10€ and received 10€ bonus as 100% match, the minimum amount cashable will be (10€ deposit + 10€ bonus = 20€) once the wagering requirements have been completed.

Bonuses offered by Sugar Casino are solely intended for genuine recreational players only. Bonus/Promotional abuse will not be tolerated. Player betting patterns and activity are constantly monitored and in case of bonus abuse, Sugar Casino reserves the right to cancel, suspend or lock any player account found guilty of abuse as well as void/revoke any pending gaming activity and refund the original deposit. Sugar Casino can also decide at its own discretion to ban any player from participating in Sugar Casino’s promotions for a definite or indefinite period of time as decided by Sugar Casino’s management.

As long as bonuses are active, bonus terms and conditions apply to the whole player account balance.

Bonus are available only on deposits made via Credit Card and Trustly.

Sugar Casino reserves the right to ban a player from receiving promotions at any time.

Different game types contribute differently towards wagering fulfillment. For example if a game type contributes 100% towards wagering, it means that if you bet 10€, 10€ will contribute towards wagering fulfillment.

Below are the eligible games for bonus wagering contribution and their contribution:

o Slot games: 100%

o All other games: 0%

Slot games Big Bad Wolf, Blood Suckers, Castle Builder, Castle Builder 2, Dead or Alive, Devil’s Delight, Eggomatic, Forsaken Kingdom, Jackhammer 2, Koi Princess, Lucky Angler, Robin Hood - Shifting Riches, Scrooge, Secret of the Stones, Simsalabim, Zombies, Victorious, Max Damage Slot are excluded from all bonus promotions. If a player plays these games whilst wagering a bonus, the bets placed on these slot games will be deducted from the player’s real money balance (if available) and they will not contribute towards wagering fulfillment of the pending bonus

All bets placed on any kind of doubling or gamble feature (for example in Slots and Video Poker games) and all low-risk bets (for example betting on even and odd numbers at the same time in Roulette games) do not count towards fulfilling the wagering requirements.

In the event that Sugar Casino conciders any player to have cheated, taken unfair advantage of bonuses or in other ways have acted in bad faith in relation to a promotion offered on the site, we reserv us the right to block or permanantly close the players account. In the event of this Sugar Casino is not obligated to refund the players assets on the account and all will be confiscated.

Bonuses/campaigns of any kind can never be combined unless otherwise staded in the terms & conditions for the particular campaign/bonus.

A Bonus must be claimed and used within 30 days from receiving an offer, if not other wise stated in the terms for the particular campaign/bonus offer. If a Bonus is claimed it must be used within 30 days. If a Bonus is not used within the stated time Sugar Casino will remove it and any founds related to it from palyers account.

 

Welcome Package

The Welcome Bonus must be wagered thirtyfive times (x35) the bonus amount in order to complete the wagering requirements. The Free spins in the Welcome package are without wager requirements. This means that any winnings from the free spins can be withdrawn immediately with no wager requirements. Should a player attempt to withdraw before wagering has been completed of the bonus, the bonus and any potential winnings derived from the bonus will be forfeited. Bonus is available on the very first deposit made in Sugar Casino.

The bonus amount is not cashable.

The bonus has a minimum withdrawal amount allowed of total deposit + bonus. For instance, if a player deposits 20€ and received the 20€ bonus, the minimum amount cashable will be (20€ deposit + 20€ bonus = 40€) once the wagering requirements have been completed. No upper limit of allowed withdraw amount excists.

Bonus is only available for deposit via Credit Card and Trustly.

Minimum deposit to take part of the Welcome Bonus offer is €20 or equal in other currecny. All three parts of the Bonus are valid for deposits of €20-€500 or equal in other currency. The offer is only valid for players first, second and third depost on Sugarcasino.com and must be chosen manually in the cashier as the deposit is made.

The Free spins of Welcome Bonus is offered on the game Starburst and will be handed out as follows:

Welcome Bonus part 1: 50 Freespins at 13:00 CET the day after the bonus is claimed.

Welcome Bonus part 2: 25 Freespins at 13:00 CET the day after the bonus is claimed.

Welcome Bonus part 3: 25 Freespins at 13:00 CET the day after the bonus is claimed.

Maximum allowed withdrawal from the free spins included in the Welcome Bonus is 250€ or equal in other currency.

 

Free Spin Bonus

Free Spin Bonuses have a wager requirement of thirtyfive times (x35) unless otherwise stated in the particular campaign. (The free spins in the Welcome Package are without wager requirements)

Free Spin that come from a deposit sum must be wagered thirtyfive times (x35) in order to complete the wagering requirements. Should a player attempt to withdraw before wagering has been completed, the bonus and any potential winnings derived from the bonus will be forfeited.

Free Spins in the weekly bonus are valid 3 days from the date that they are given.

For Free Spins that come from no deposit requirement, the winnings is 50€ or equivalent in another currency.

Only players from the following countries are eligible to receive free spins bonuses: Austria, Australia, Finland, Germany, Ireland, Switzerland, New Zealand, Norway & Sweden.

The other players will receive the value of the bonus as bonus money with a fifty (x50) times wagering.

If a player attempts a withdrawal of his Free Spins winnings while still wagering an active bonus (reload, free or match bonus), any winnings derived from the Free Spins will be forfeited.

 

Money bonuses/ Free money bonuses

By default and unless otherwise specified, all no deposit bonuses have a wagering requirement of fifty times (x50) the bonus amount.

In case of winnings resulting from playing with a no deposit / free money bonus, the maximum withdrawal allowed is five times (x5) the bonus amount. The initial no deposit / free money bonus amount is not withdrawable unless otherwise stated in the particular offer/campaign.

Bonuses linked to a deposit must be wagered thirtyfive times (x35) the bonus amount. Should a player attempt to withdraw before wagering has been completed, the bonus and any potential winnings derived from the bonus will be forfeited.

Only players from the following countries are eligible to receive bonuses: Austria, Australia, Finland, Germany, Ireland, Switzerland, New Zealand, Norway & Sweden.

The player undergo full KYC procedure which also includes a minimal deposit of 20€ or equivalent in other currency before the withdrawal of winnings derived from a no deposit / free money bonus is attempted. The deposit amount is then entirely reimbursed to the player in addition to the winnings.

A no deposit / free money bonus cannot be issued to players whose balance is greater than 1€ or equal amount in other currency.

 

Monthly Prizes

The winners will be announced on 22nd of June

Bonuses for the winners will be available between 21st of June and 20th of July 2018

Free spins are without wager requirement

The bonuses have a wager requirement of thirty-five times (x35)

Free spins for the winners will be handed out every Monday at 13:00 CET between 21st of June and 20th of July 2018

Prize draw for 10.000€ will be on 22nd of August 2018. Only players with tickets are eligible to participate in

 

Automatic Bonus

Some of our occasional promotions might be automatic match bonus, meaning that, instead of claiming the bonus in cashier, the bonus is automatically credited into player’s account once the deposit has been successfully made.

If you do not wish to receive an automatic bonus, you can contact support after your deposit and some bonuses may be removed. IMPORTANT: For any bonus to be removed, player must contact our Customer Support before placing any bet, before the wagering of the bonus started.

NEWS:

No games are available in this criteria. Play some games or add to favourites!