1.1. SUGARCASINO is subject to the provisions of these Terms and Conditions (or simply “the Terms”) and all its content is owned and operated by us and is accessed and used by you under these Terms and Conditions.
1.3. BY ACCESSING SUGARCASINO AND BY USING ANY PART OF SUGARCASINO OR ANY CONTENT OR SERVICES ON SUGARCASINO, YOU ACCEPT AND AGREE TO BECOME BOUND BY THESE TERMS AND CONDITIONS AND BY OUR PRIVACY AND ANY OTHER POLICIES THAT ARE INCORPORATED BY REFERENCE INTO THESE TERMS OR ANNOUNCED ON OUR SITE. IF THERE IS ANY INCONSISTENCY BETWEEN THESE TERMS AND ANY DOCUMENT INCORPORATED BY REFERENCE, THESE TERMS SHALL PREVAIL. THESE TERMS REPRESENT AN AGREEMENT BETWEEN YOU AND GAMMIX LTD.
1.4. You must read and understand these Terms and Conditions fully before accepting the agreement and using our Website in any way. In the case that you do not agree with any part of these Terms and Conditions, you must not use or continue to use the Website.
1.5. The Terms defined herein regulates the usage of games provided through SUGARCASINO. (hereinafter referred to as the ‘website’)
1.6. GAMMIX LTD. is a company incorporated in Malta with registration number C68405, and subject to Maltese law, having its registered address at 77, Spinola Road, St Julians, STJ 3017, Malta.
1.7. GAMMIX LTD. is licensed and regulated in Malta by the Malta Gaming Authority (MGA), with license number MGA/B2C/295/2015 issued on the 1st August 2018.
1.7.1. Game providers approved and regulated by the MGA for GAMMIX LTD:
1.7.2. Net Ent Malta Limited MGA/B2B/109/2004
1.7.3. Evolution Gaming Malta Limited MGA/B2B/187/2010
1.7.4. Playtech P.L.C. MGA/CRP/137/2007
1.7.5. Play'n Go Malta Limited MGA/B2B/225/2012
1.7.6. Yggdrasil Gaming Limited MGA/B2B/230/2012
1.7.7. Digital Software Limited MGA/B2B/204/2011
1.7.8. Wazdan Limited MGA/B2B/206/2011
1.7.9. Relax Gaming Limited MGA/B2B/246/2013
1.7.10. Thunderkick Malta Limited MGA/B2B/248/2013
1.7.11. Nolimit City Limited MGA/B2B/299/2015
1.7.12. Oryx Gaming Limited MGA/B2B/298/2015
1.7.13. Tom Horn Gaming Limited MGA/B2B/333/2016
1.7.14. Edict Malta Limited MGA/B2B/336/2016
1.7.15. Pragmaticplay Limited MGA/B2B/317/2016
1.7.16. Booming Games (Malta) Limited MGA/B2B/459/2018
1.7.17. Red Tiger Gaming (Malta) Limited MGA/CRP/480/2018
1.7.18. Spadegaming Malta Limited MGA/B2B/482/2018
1.7.19. Elk Studios Malta Limited MGA/B2B/605/2018
1.7.20. TV Žaidimai, UAB RN/125/2019
1.7.21. ISB Magma Limited MGA/CRP/624/2018
1.7.22. Blueprint Gaming Limited RN/113/2019
1.7.23. OT Malta Limited MGA/B2B/641/2018
1.7.24. Microgaming Europe Limited MGA/B2B/139/2007
1.7.25. HGMT Limited MGA/CRP/501/2018
1.7.26. Greentube Malta Limited MGA/B2B/120/2006
1.7.27. Endorphina Limited MGA/B2B/404/2017
1.7.28. Ezugi Ro S.R.L. RN/141/2019
1.7.29. Swintt Malta Ltd MGA/B2B/745/2019
1.7.30. Lazinco Technologies Limited RN/137/2019
1.8. All reference to Player, you, yours and/or your, has the meaning of reference to any user which plays on SUGARCASINO. All reference of us, we, our, and/or ours, has the meaning of reference to GAMMIX LTD., SUGARCASINO or the Website.
1.9. Games”, “the Games” or “Game” is referred to as any of the gaming products offered at the Website.
1.10. The Terms and Conditions also apply to all platforms and devices that enable game play of games provided by GAMMIX LTD. on SUGARCASINO
1.11. We reserve the right to modify these Terms and Conditions and, thus, to amend this agreement between you and GAMMIX LTD. at any time. We will notify you of any changes in advance, and such change will not come in force in your sole respect unless and until you re-confirm acceptance of the changes. Where the changes made to the Terms and Conditions are material, you will be notified in advance and given a time period to accept the changes. You will not be allowed to make use of your account after the lapse of the given time period, unless you accept such changes. The full Terms and Conditions text shall be available to see in respective homepage of the Website.
1.12. These Terms and Conditions become applicable when you register and confirm your registration details in the registration process at the Website. By registering an account with GAMMIX LTD., you agree that you have read these Terms and Conditions and accept them.
1.13. You understand and agree to be bound by the Terms and Conditions contained in this text, as may be amended from time to time.
1.14. These Terms & Conditions may be published in a number of languages, reflecting the same principles, for information purposes and to help players. It is however only the English version that is the legal basis of the relationship between you and GAMMIX LTD. In case of any discrepancy between the English version and the non-English version of these Terms and Conditions, the English version shall prevail at any event.
2. General Rights and Obligations & Account
2.1. By entering and using our site you state and confirm subject to sole liability that you are over 18 years of age or comply with a higher minimum legal age, stipulated in the jurisdiction of your residence under the laws applicable to you. It is your sole responsibility to know whether online gambling is legal in your country of residence.
2.2. It is your sole responsibility to ensure that the information you provide is true, complete and correct.
2.3. You hereby undertake to inform us whenever you become aware that the information provided to us ceases to be true, complete and correct and to provide us with updated information.
2.4. You hereby accept that you may only use and hereby warrant to only use the Games on your own behalf and not on the behalf of any other person, entity or company. If we become aware that you are using your account on behalf of someone else, your account shall be suspended and/or closed and we shall take any further actions as may be required by law.
2.5. You may participate in the Games strictly in your personal non-professional capacity for recreational and entertainment reasons only.
2.6. You are solely responsible to follow any applicable local, national, federal, state or other laws concerning betting and gaming prior to opening an account or using our services law in your country of residence and if you are permitted by applicable law in your country of residence to play and thus open an account with us. We take no responsibility whatsoever if you make any violation or breach of any applicable law. Otherwise, we reserve the right to reject your account submission or to deactivate your account without any liability towards you.
2.7. The Company will not assume any liability whatsoever in this regard and will not reimburse any player deposits, winnings or any losses as a consequence of the violation of any legal provision that may be applicable to the player.
2.8. The use of the on-line casino is forbidden where you are a resident of any of following countries:
Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Australia, Bahamas, Barbados, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia-Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Brunei, Burundi, Bulgaria, Burkina Faso, Burundi Cambodia, Central Africa Republic, China, Congo, Cuba, Cape Verde, Cayman, Chad, Christmas Island, Cocos Islands, Comoros, Cook Islands, Curacao, Cyprus, Czech Republic, Dominican Republic, Egypt, Ethiopia, East Timor, Equatorial Guinea, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, Ghana, Gabon, Germany, Greece, Guadalupe, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Ivory Coast, Jamaica, Jersey, Jordan, Kenya, Kiribati, Kosovo, Kyrgyzstan, Latvia, Lao PDR, Lebanon, Lesotho, Liberia, Libya, Lithuania, Macao, Macedonia, Madagascar, Malawi, Mali, Mauritius, Martinique, Mauritania, Mayotte, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Mozambique, Myanmar, Netherlands, Nicaragua, Niger, North Korea, Nauru, New Caledonia, Nigeria, Niue, Norfolk Island, Pakistan, Panama, Palestinian Territory, Philippines, Pitcairn, Poland, Portugal, Reunion, Romania, Russian Federation, Rwanda, Saint Helena Ascension and Tristan da Cunha, Saint Martin (French part), Saint Pierre and Miquelon, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Sudan, South Korea, Sri Lanka, Spain, Sudan, Syria, Suriname, Taiwan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United States, United States Minor Outlying Islands, United Kingdom, Uzbekistan, Venezuela, Vanuatu, Vietnam, Virgin Islands U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe and /or any other jurisdiction where Your participation would be in conflict with any applicable law or any other rules.
2.9. GAMMIX LTD reserves the right not to accept player registrations from countries that are blacklisted by the FATF or other institutions dedicated to the prevention of money laundering and the use of the financial system for terrorist financing from time to time including the EU Commission through the list of high-risk third countries with strategic deficiencies, and countries sanctioned by the EU and the UN.
2.11. You may only participate in any Game only if you have enough funds on your account for such participation.
2.12. You may not use funds that is tainted or associated with any illegality actions, money laundering, fraud or other illegal and/or criminal activity including that it does not originate from any illegal and/or criminal activity or source.
2.13. You are solely responsible for reporting and accounting for any taxes or other fees applicable to you under the relevant laws for any winnings that you receive from GAMMIX LTD.
2.14. You understand that by playing Games provided by us, you take the risk of losing money deposited into your account.
2.15. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to invalidate any betting in the event of such behaviour.
2.16. You may only use the software for your own personal, recreational use in accordance with the rules, Terms and Conditions we have established herein and in accordance with all applicable laws, rules and regulations.
2.17. You shall be courteous to other players using the Website as well as support personnel employed by GAMMIX LTD. and avoid rude or obscene comments, use any form of hate speech, threat, violent behaviour, nor any form of bullying or harassment towards other.
2.18. In order for you to be able to place bets and deposit money, you must first register personally with us and open an account (“account”).
To open an account, you agree that:
2.18.1 You are of sound mind and capable of taking responsibility for your own actions and you can enter into a legally binding agreement with us.
2.18.2 You are not currently subject to a self-exclusion on a previous account held with us SUGARCASINO.
2.18.3 If we have previously closed any of your accounts across GAMMIX LTD and you attempt to open any new accounts this may result in the forfeiture of any deposited funds or winnings.
2.19. You are allowed to have only one account per player and register this personally. You may only open one account on the Website provided by us. If you attempt to open more than one account, all betting accounts you try to open may be blocked or closed and any bets may be voided. GAMMIX LTD. has the right to terminate any duplicate account at any time. If you notice that you have more than one registered Account you must notify us immediately. Failure to do so may lead to your Account being blocked for access.
2.20. You must enter all mandatory information requested into your registration form and you acknowledge and agree that all information that you give us, such as but not limited to, valid address and email, during the term of validity of this agreement is complete, true, correct, and that you will immediately notify us of changes of such information or change such details by yourself on the Website.
2.21. You are hereby notified that we carry out verification procedures and that, your Account may be blocked for access or closed if you are found to supply false or misleading information. You are required to update and keep up to date the mandatory information provided in the registration form in the event such information changes.
2.22. As part of the registration process, you will have to choose your username and password for your login into the Website(s). It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party. In the case there is a suspicion that such information should have been compromised you must inform GAMMIX LTD. at your earliest convenience and take proper actions to prohibit or prevent any unauthorized access to any part of your account or funds.
2.23. Transferring funds from your Account to other players or receiving money from other players into your Account, or transfer, selling and/or acquiring user accounts is prohibited.
2.24. GAMMIX LTD. reserves the right to refuse or close an Account at its sole discretion but any contractual obligations already made by GAMMIX LTD. shall, without prejudice to any rights available at law to GAMMIX LTD., be honoured accordingly.
2.25. We prohibit player collusion and do not allow any kind of robots and programmed devices to participate in game play.
2.26. If you wish to close your account, you may do so at any time, by contacting customer support in written form. The effective closure of the Account will correspond to the termination of the Terms and Conditions. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the player shall indicate it.
2.29. By accessing our Website you accept and allow the conditions under which we collect and process data and our principles of data protection.
3.1. We do not charge fees for processing deposits, however your bank may impose fees which Gammix is not responsible for.
3.2. We may assign minimum deposit levels as specified on the Website.
3.3. Depositing funds into your account is made by use of any of the methods specified on the Website, as may be amended from time to time. Details in respect to the timings for withdrawals in respect to the method utilized are available on the relevant pages of the Website, as may be amended from time to time. We shall be processing withdrawals within 2 business days of the request and not earlier of you providing all due diligence documentation required.
3.4. Deposited amounts are available on the Account within a reasonable amount of time after the confirmation of the deposit on all available deposit options unless extra verification procedures are needed.
3.5. We reserve the right to use additional procedures and means to verify your identity (Know Your Client) when effecting deposits into your Account.
3.6. If GAMMIX LTD. mistakenly credits Your Account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of GAMMIX LTD. and the amount will be transferred from Your Account. If prior to GAMMIX LTD. becoming aware of the error You have withdrawn funds that do not belong to You, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by You to GAMMIX LTD. In the event of an incorrect crediting, you are obliged to notify GAMMIX LTD. immediately by email.
3.7. You shall only use credit card and other financial instruments that are valid and lawfully belong to you.
3.8. The minimum deposit amount is 10 EUR (or the equivalent in any other currency).
3.9. It is illegal and prohibited to deposit money from ill-gotten means, or money which derive from any illegal, fraudulent or otherwise prohibited activity or source.
3.10. We do not accept cash funds sent to us.
3.11. The Account cannot be considered as a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Moreover, any money deposited in your Account will not earn any interest.
3.12. We may at any time remove any positive balance on your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to duplicate accounts, collusion, cheating, fraud, criminal activity or errors.
3.13. Please note that credit card transactions will appear on your billing statements as "Gammix Ltd"
3.14. GAMMIX LTD. accept payments made in different currencies. In case your payment account (your bank account or your eWallet-account) is in a different currency as the ones offered to you, GAMMIX LTD., or you bank/eWallet as the case may be, will convert the funds to the currency chosen upon registration, before depositing it to your account. Likewise, the funds you withdraw could be sent to you in a different currency as the one set up in your bank/eWallet, as the case may, will convert the funds to your payment account currency. Please note that any exchange premiums are payable by you.
3.15. GAMMIX LTD. reserves the right to use additional procedures and means to verify your identity both before and after effecting deposits into Your Member Account.
3.16. We shall keep your funds separately from our own funds through the use of a Client’s Account with a credit institution approved by the Malta Gaming Authority.
3.17. By depositing money you agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Player Account, and you agree to refund and compensate us for any reasonable costs incurred by us in connection with any charge-back, reversal or cancellation of any deposits.
4.1. In relation to deposits and withdrawals of funds into and from your Account, you shall only use such credit cards and other financial instruments that are valid and lawfully belong to you.
4.2. Available withdrawal options are clearly stated on the Website and may differ depending on the market from which the Player originates.
4.3. Players may request to withdraw part or all of his / her real money balance at any time. Players can withdraw real money balance before satisfying bonus wagering, by doing so they will forfeit the funds in their bonus balance. The player acknowledges that to qualify for a withdrawal of any free money accumulated from promotional offers, a minimum real money deposit must be made. The minimum deposit amount is 10 EUR (or the equivalent in any other currency).
In case of a withdrawal request of real money balance, if the funds has not been wagered at least once, we reserve the right to carry out an extended due diligence procedure.
In no event, may Account Balances be transferred to another player Account. All amounts available to be withdrawn will be subjected to the transaction limits stipulated in point 4.10 of this T&C and may change from time to time at the Company’s sole discretion.
4.4. Withdrawals shall be remitted only to the same account where your funds originated from. Where this is not possible, we shall remit the funds back to you in line with the requirements under AML legislation.
4.5. Funds marked as “Bonus money” or stuck in an aborted game will not be possible to withdraw.
4.6. If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of us and the amount will be deducted from your Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
4.7. The payment managers employed by GAMMIX LTD. will carry out additional verification procedures for any pay-outs. You shall be required to provide all or any due diligence documentation including but not limited to; copy of identification document, utility bill, confirmation of source of wealth and source of funds, and of political status upon a cumulative deposit exceeding 2,000 EUR (or the equivalent in any other currency). We are required to collect such documentation in line with our Anti-Money Laundering and Funding of Terrorism obligations.
4.8. All transactions shall be checked in order to prevent money laundering. GAMMIX LTD. shall report any suspicious transaction to the relevant competent authorities in Malta. If GAMMIX LTD. becomes aware of any suspicious activity relating to any of the Games of the Website, GAMMIX LTD. must report this immediately. GAMMIX LTD. may suspend, block or close an Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.
4.9. The time for the withdrawal to be finalized may vary due to circumstances but a withdrawal attempt should be approved or denied within 2 days. A player shall be informed about reasons for any delay if the time for the money to arrive at the players account exceeds 10 days.
4.10. If you wish to withdraw a part of the winnings which is amounted to 20,000 EUR (or the equivalent in any other currency) or more, we have the right to divide the pay-out into instalments until the full amount is paid out. You will not get any interest on outstanding amounts.
The maximum withdrawable amount per week is 5,000 EUR or 20,000 EUR per month (or the equivalent in any other currency).
4.11. The minimum withdrawal amount processed worldwide outside EU via Wire Transfer is 250 EUR (or the equivalent in any other currency). For transactions within EU the minimum withdrawal amount processed with Wire Transfer is 30 EUR (or the equivalent in any other currency). Exceptions can be made to players with a higher VIP status at the discretion of management.
4.12. We advise and notify you that our products are consumed instantly during gameplay. Therefore, we do not provide refunds, returns of goods, or cancellation of your service when playing. If you play a Game with real money, the money will be drawn from your player account instantly.
4.13. You shall not treat us as a banking institution nor expect any interest.
4.14. We may decide to charge assigned fees for processing withdrawals and is to be clearly stated when you perform a withdrawal request.
4.15. We reserve the right to perform due diligence at any time we deem necessary. Players will be able to withdraw funds upon the fulfilment of the required due diligence and game play checks conducted by us;
5. Anti-Money Laundering and Funding of Terrorism Due Diligence
5.1. All licence providers based in Europe are subject to the EU AML Directive, which requires all entities dealing with financial transactions to verify the legitimacy of funds being used to gamble.
5.2. No person shall abuse this website for money laundering. Gammix may employ best-practice anti-money laundering (AML) procedures. Gammix is responsible for employing and maintaining various anti-money laundering (AML) best practices and procedures; therefore, all transactions, regardless of the amount, must remain under constant monitoring.
5.3. Gammix reserves the right to refuse to do business with, to discontinue to do business with, and to reverse the transactions of users who do not accept or conform to the following AML requirements and policies, and to refuse to accept any transactions from users who do not respect and adhere to the following AML requirements:
5.3.1. Winnings will only be paid to the person who initially registered to open a gaming account with Gammix and its brands and specifically only to the originating payment method if/when the payment method allows this.
5.3.2. When a user funds an account by means of a payment method allowed, winnings will only be paid out to the individual whose name appears on the payment method used providing it matches player account details. Should the payment be found to belong to any other not registered as the owner of the account (making it a 3rd party payment) then no winnings may be collected.
5.3.3. Only one account is allowed per person/ per brand under Gammix entity. No winnings may be collected on accounts opened in false names or on multiple accounts opened by the same person under the same brand.
5.3.4. We may request a user to provide additional proof of identity or proof of source of funds, as deemed necessary on a risk-based approach, under the subject of closer scrutiny for regular players or in cases when the level of risk that the business is exposed to is classified as high. Gammix may suspend the account and put any pending withdrawals on hold until such proof has been provided and accepted as per regulatory standards.
5.3.6. Where our due diligence obligations require you to make declarations as to your political status, source of wealth, source of funds, expected level of activity on our website and whether you are making use of our website on your behalf only, you hereby undertake to provide us with true, complete and accurate information, and to inform us immediately should any of such Information cease to be true, complete and accurate by providing us with the new/amended information.
5.3.7. You hereby acknowledge that we shall use the information obtained from you for our due diligence obligations to conduct public searches about you and perform checks in order to verify the information provided to us.
5.3.8. We reserve the right to ask for additional information and documentation to fulfil our due diligence obligations, and any communication for the provision of information/documentation is not to be deemed as being a final communication in this regard.
5.3.9. If we become aware or suspect that the information provided by you is materially false, we shall cancel your registration and take such other steps as may be required by us under law. We will not pay out any winnings to you in such circumstances.
5.3.10. All transactions are screened to prevent any money laundering activity.
5.3.11. Any suspicious or fraudulent transactions will be immediately reported to the relevant authorities, including but not limited to the Financial Intelligence Analysis Unit (FIAU) in Malta.
6. Responsible Gaming
6.1. We have tools available for you to control or limit the time or money you spend gambling:
6.1.1. Deposit Limit: You can set a limit on the amount that is allowed to deposit into your Account during a defined time period so you never deposit more than what you can afford.
6.1.2. Loss limit: This limit will prevent you from losing more than you are willing to lose. A loss limit will restrict the amount of real money you can lose from the deposits you make; winnings are not included in the calculation. Once you reach your loss limit you will be unable to lose beyond your set limit.
6.1.3. Session Length Limit: You may at your discretion choose to set a maximum session time during which you are allowed to be logged in. After this period has expired, you will be logged out of the site and any game in progress will be stopped.
6.1.4. Wagering Limit: This limit will allow you to decide how much to wager from your own deposited money in a specific period of time. Once the limit is reached, you will not be able to play till the limits has passed.
6.2. Change in limits:
6.2.1. When lowering your limits, the change will be immediately become effective in your account.
6.2.2. When increasing or removing a limit, the change will be effective only after the lapse of twenty-four hours.
6.2.3. You are always able to change your limits on the “Limits” section of your account.
6.3. Self exclusion:
6.3.1. You may at your discretion choose to limit your ability to access your Account (log in) for a time period you choose, during which your account will not be accessible.
6.3.2. If you decide to self exclude, you can set the limit on the “Limits” section of your account or contacting our customer support team.
6.4. During a period of self-exclusion, your balance will remain in your Account. You will be able to contact Customer Support to make a request for your remaining balance on your Account to be withdrawn.
6.4.1. Any self-exclusion request would be valid for the brand you are currently a member of only and does not include other sites operated by us. Please inform us if you would like to be self-excluded across brands.
6.4.2. All restrictions and exclusions shall immediately become effective upon inserting and confirming the settings in your account ‘Cashier’ ‘Limits’ section on our portal.
6.4.3. If you wish to decrease or revoke a period of self-exclusion shall be effective only after the lapse of not less than twenty-four hours (for definite periods of self-exclusions) and not less than 7 days (for indefinite periods of self-exclusions) from the day we receive your request.
6.4.4. If you wish to re-open your account after the self exclusion period has passed, you will be required to contact our customer support services, account will be reopen only after the lapse of not less than twenty-four hours from the day we receive your request.
6.5. Gammix Ltd. is committed to promoting responsible gaming. We will analyse your gambling history and employ measures to detect and identify problem gaming using analytical tools and/or behaviour monitoring systems. In line with our obligations, we are required to take steps to prevent further harm where we identify problem gaming.
7. GAMMIX LTD. - Fair Gaming
7.1. GAMMIX LTD. understands the importance of a guarantee of fair gaming online and we would like to explain how this is achieved.
7.2. A Random Number Generator is utilized to ensure that performance is truly random. iTech Labs has evaluated the Random Number Generator (RNG) used by GAMMIX LTD. and found that the RNG complies with the relevant standards and is in conformity to the Remote Gaming Regulations 2004 and the Lotteries and Other Games Act applicable in Malta. The system is rigorously tested on an on-going basis.
7.3. For your peace of mind, each transaction that you make at GAMMIX LTD. is recorded ensuring a complete audit trail in the unlikely event of a dispute. All of our accounts are open to external review by Independent Auditors should the need arise.
8. Dormant & Inactive Accounts
8.1. An inactive account is an account that has not been accessed for 12 months, that has a real money balance.
8.2. A dormant account is an account that has not been accessed for 30 months, that has a real money balance.
8.3. GAMMIX LTD. will contact you via email up to 1 month prior to your account become inactive informing that your account is about to become inactive. When an account becomes inactive, GAMMIX LTD. might charge 5 EUR (or the equivalent in any other currency) per month administrative fee on your account.
8.4. If after your Account has become inactive, you access your Account, you shall be entitled to reimbursement if you can proof one of the following:
8.4.1. You could not access your Account due to lack of internet connectivity.
8.4.2. You could not access your Account due to health-related impediments.
8.4.3. You could not access your Account due to a reasonable cause.
8.5. If your Account has become dormant, we shall remit the balance on your account to you or, if you cannot be located, to the Malta Gaming Authority in Malta (MGA).
8.6. The procedure for removing funds from inactive and dormant accounts is reported in the backend system of the Website administrational interface. If money is to be transferred to the MGA, the Key Official of GAMMIX LTD. is responsible for handling this procedure.
9. Exceptional Circumstances & Aborted Games
9.1. Unexpected technical problems or circumstances outside the control of GAMMIX LTD. such as technical problems at third party providers allows GAMMIX LTD. to cancel bets and give refunds to players.
9.2. GAMMIX LTD. has the right to limit, cancel and refuse bets in the case they are considered to be too large or if we see that the betting pattern of the player takes place in such a way that the system is being abused.
9.3. If a refund is decided upon, the amount of the refund shall be returned to the player’s account, the player shall be informed and the procedure finalized within 2 business days after the decision has been made.
9.4. In the case that a game is “stuck” in a state where it is not being finished, for example a connection loss while playing an active black jack hand, GAMMIX LTD. has the right to “clean up” such bets at a regular basis and refund the bet/wager to the player’s account. If the game has been aborted or miscarried on the server, the player should be refunded.
9.5. If a bonus campaign has in any way been misconfigured, GAMMIX LTD. has the right to alter Players’ balances and account details to correct the mistake.
9.6. If a game contains a bug or misconfiguration that causes incorrect behaviour or pay out, GAMMIX LTD. has the right to remove the game.
9.7. GAMMIX LTD. is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management.
9.8. GAMMIX LTD. shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content.
9.9. GAMMIX LTD. may remove any game from the Website at any time we see fit.
10.1. You may contact our customer service on [email protected] and according to the instructions located at the Website to give us any complaints regarding our services.
10.2. Complaints are handled by the support team and escalated in the organization of GAMMIX LTD. The player shall be informed about the state of the complaint to a reasonable level. We do our outmost to close complaints received directly by the player by no later than 5 business days.
10.3. If you are not satisfied with the resolution of your complaint by GAMMIX LTD., you may report a complaint to the Malta Gaming Authority:
Malta Gaming Authority Building SCM 02-03,
Level 4, SmartCity Malta,
Telephone Number: +356 25469000
Email: [email protected]
10.4. Or, electronically by accessing the following link: https://www.mga.org.mt/support/online-gaming-support/
10.5. If you are still not satisfied with the operator’s handling of your complaint, you may wish to contact EADR Ltd, an MGA approved Alternative Dispute Resolution service provider, by completing their online form available at this website https://eadr.org/eadr-form/
10.7. Gammix Ltd commits itself in order to give a response for complaints within 10 working days from the date on which the competent authority has provided the communication.
11. Data Protection
11.1. We hereby warrant to adopt adequate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our Website.
11.2. You hereby warrant to take reasonable measures to ensure the security of your systems and the integrity of data transmitted to us.
12. Limitation of Liability and Warranty Disclaimer
12.1. We are not responsible for printing errors that may occur on our Website and its content.
12.2. However you may inform us on any error you may find on our Website with due reasonable explanation and to the best of our knowledge and in reasonable time we may correct the error or reply to you for the contrary reasons.
12.3. Although we always strive and attempt to provide accurate information on our Website, information on our Website may contain technical inaccuracies or typographical errors. The contents of any documents and information on our Website are believed to be current and accurate as of their publication dates. Mention of non-GAMMIX LTD. products or services is for information purposes only and constitutes neither an endorsement nor a recommendation.
12.4. ALL INFORMATION, SOFTWARE, GAMES AND SERVICES PROVIDED ON OUR WEBSITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. GAMMIX LTD. DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
12.5. GAMMIX LTD. OR ANY GAMMIX LTD. AFFILIATE, OUR INFORMATION AND SERVICE PROVIDERS, EMPLOYEES OR OUR PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS WEB SITE OR ANY GAME, OR DAMAGES RESULTING FROM USE OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF GAMMIX LTD. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You are hereby notified that you enter, play and use the Website and participate in the Games at your own risk.
12.6. The Website and the Games are provided without any warranty whatsoever, whether express or implied.
12.7. Without prejudice to the generality of the preceding provision, we, including but not limited to our directors, employees, partners, service providers:
12.7.1. do not warrant that the software, Games and the Website are fit for their purpose;
12.7.2. do not warrant that the software, Games and the Website are free from errors;
12.7.3. do not warrant that the software, Games and the Website will be accessible without interruptions;
12.8. If there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
12.9. You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
13. Intellectual Property Rights
13.1. Except where otherwise specified, the content of our Website is protected by copyright and other intellectual property laws. All rights are reserved and are proprietary of GAMMIX LTD. and/or any of GAMMIX LTD. partners and collaborators.
13.2. Any software, product and/or Game or part thereof offered or made available on our Website is protected by law and may not be copied or imitated, reverse engineered, disseminated and or decompiled in whole or in part and can be used only according to these Terms.
13.3. No logo, sign, graphics, sound or image on our Website which are owned by us or our partners and collaborators may be copied or retransmitted unless expressly permitted by us.
13.4. All third party brands, logos and signs are either registered or unregistered trademarks of those third parties and as such are their proprietary as respective owners.
13.5. No logo, sign, graphics, sound or image, as well as plug ins on our Website which are owned by GAMMIX LTD. partners and/or third parties may be copied or retransmitted unless expressly permitted by GAMMIX LTD. or the respective third party.
14. Matters beyond Our Reasonable Control
14.1. We are not liable for any loss or damage that you may suffer because of any: act of God; power cut; trade or labour dispute, act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party. In such an event, we reserve the right to cancel or suspend our Website without incurring any liability.
14.2. We are not liable for the failure of any equipment or software howsoever caused beyond our reasonable control, wherever located or administered, or whether under our direct control or not, that may prevent the operation of our Website, impede the placing or administration of orders, or delivery of software or prevent you from being able to contact us.
15. Governing Law
15.1. These Terms and Conditions shall be governed by the Laws of Malta.
15.2. The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts.
16.1. Our Website may contain or provides links to third party websites or third-party references which are not under control of GAMMIX LTD. GAMMIX LTD. makes no representations about third party websites. When you access a third-party website, the access is at your own risk. GAMMIX LTD. is not responsible for reliability of the data, opinions, advice or statements made on third party sites. The inclusion of such links does not imply that GAMMIX LTD. endorses or accepts any responsibility for the content of such sites.
16.2. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, or withhold payment of your winnings and apply such funds on account of any damages due by you.
16.3. If GAMMIX LTD. suspects that you are engaged in illegal and/or fraudulent activities when using the Website; or in breach of this Agreement; or that you are having problems with creditors or otherwise detrimental to our business, we may freeze or terminate your account or cancel any stakes at our absolute discretion.
16.4. We reserve the right to require any additional documentation or information to secure your identity and ensure your activity is lawful.
16.5. You acknowledge that GAMMIX LTD. shall be the final decision-maker of whether you have violated GAMMIX LTD.’s rules, terms or conditions in a manner that results in suspension or permanent barring from participation in our site(s).
16.6. If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
16.7. We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.
16.8. These Terms and Conditions constitute the entire agreement between you and us with respect to the Website and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Website.
16.9. For any help or for further information you can contact us at [email protected] Or GAMMIX LTD.
16.10 SUGARCASINO and the Game Providers’ employees, licensees, distributors, wholesalers, subsidiaries, agents, retailers, and members of their respective immediate families are not eligible to participate in the Casino, Live Casino and Games.
Version number: 32.6
Date updated: 6th of April, 2023.